The UK government has announced a major update for people applying for Personal Independence Payment (PIP). From now on, the Department for Work and Pensions (DWP) will be increasing face-to-face assessments for both new applicants and those renewing their claims.
This move is part of the government’s plan to make the assessment process more detailed and personal. While they will still allow other types of assessments like paper-based or phone interviews, the main focus will now be on in-person evaluations.
More Face-to-Face Assessments for PIP
According to Sir Stephen Timms, the Minister for Social Security and Disability, the DWP is focusing on in-person assessments. However, he also confirmed that other options like paper-based reviews will still be considered first. If that’s not possible, the claimant will be invited for an assessment — most likely in person.
He said that claimants with special health conditions or specific needs will be offered a suitable method of assessment. If someone can handle any type of assessment, they will be booked for the next available slot. But, if they need a reasonable adjustment — like a different format due to disability — they can request it.
Who Conducts the PIP Assessments?
Sir Stephen also replied to another MP, Gregory Stafford, explaining the rules for professionals who carry out PIP assessments. He confirmed that the DWP has strict guidelines on the qualifications, experience, and checks for healthcare professionals (HPs) involved in the assessment process.
Here’s what’s required of those doing PIP assessments:
They must be fully registered professionals like a nurse, doctor, occupational therapist, pharmacist, physiotherapist, paramedic, or another licensed healthcare worker (only with DWP approval).
They must be registered with the correct medical council and have no major sanctions on their record. Sanctions related to disability or the need for Approved Practice Settings (APS) are allowed under certain conditions.
They need at least one year of experience after getting full registration. In some rare cases, this rule can be relaxed if the DWP gives written permission.
They must pass a Disclosure and Barring Service (DBS) background check at the correct level.
The goal is to ensure all assessments are done by trained and trusted professionals who understand the needs of people with disabilities.
Monitoring and Fairness in the System
Sir Stephen said the DWP checks and audits all assessment providers. This is done to make sure that claimants are given the right type of assessment, based on their personal situation. If needed, changes can be made if the assessment type does not suit someone’s condition.
He also added that the DWP is committed to using a multi-channel approach — which means assessments can still be done by phone or on paper, depending on what is suitable for the claimant. However, the push is clearly toward more in-person interactions.
When Will These Changes Happen?
The new changes to how PIP assessments are done are expected to start from November 2026. This gives time for all involved — from the DWP to the healthcare professionals — to get ready for the updated system.
The DWP is making big changes to the PIP assessment process, with a strong push for more face-to-face meetings. While other options like phone or paper assessments will still exist, in-person evaluations will become more common. The government wants to ensure that all claimants are assessed fairly, by properly qualified professionals. These changes aim to improve the overall quality and accuracy of the PIP system, and they are planned to roll out by November 2026.
FAQs
What are the upcoming changes to PIP assessments?
From November 2026, the DWP will increase face-to-face assessments for PIP claims. However, paper-based and other options will still be considered based on the claimant’s condition.
Will I still be able to do my PIP assessment by phone or paper?
Yes. The DWP will always consider a paper-based assessment first. If that’s not possible, you may be asked to attend a face-to-face appointment unless you request another suitable option.
Who carries out the PIP assessments?
PIP assessments are done by qualified health professionals such as nurses, doctors, paramedics, physiotherapists, and occupational therapists who meet strict DWP criteria.
Can I request a specific type of PIP assessment due to my condition?
Yes. If you need a specific assessment format due to your health or personal circumstances, you can inform the DWP and request a reasonable adjustment.
When will the new PIP assessment system start?
The new approach, which increases the use of face-to-face assessments, is planned to begin in November 2026.
